NexGenisys : Support

NexGenisys Support

NexGenisys recognizes the critical nature of our solutions and is proud to offer multiple resources to ensure you are ready to respond during an emergency.

DOCUMENTATION
All NexGenisys solutions are accompanied by extensive documentation, including support materials for system managers, planners and end-users. This includes the following:

System Administrator's Guide
Quick System Setup
Planning Guide (including event scenario and Job Action Sheets)
Quick Reference pages for Users (Registration and Dispensing/Administration)
Administration and Dispensing Event Training Guides

All documentation is available on the MEDS|POD server, as well as on the documentation CDs provided with your system. If you cannot find the answer to your question, please try one of the sources below:

FAQs
FAQs are a great resource for questions and answers. Commonly encountered or frequently asked questions are recorded here for the benefit of all users. If the answer to your question is not currently listed in the FAQs, post the question and it will be answered by someone quickly. Click the FAQs link here to enter the FAQs page. Registration is free, but you must be registered to use the FAQs. (Registration is limited to clients and users of NexGenisys systems.)

EMAIL
If you cannot find the answers you need in the documentation or the FAQs, please feel free to email your questions, requests, or concerns to NexGenisys Support.

PHONE
If your problem is of an urgent nature and requires immediate support, call NexGenisys at (816)256-3114, option 1.

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